Accessibility Statement

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Accessibility Statement

Fair Oak & Horton Heath Parish Council strives to ensure that its services are accessible to people with disabilities. The Parish Council has invested a significant number of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

We want as many people as possible to be able to use this website. This is why we are currently performing a full audit and restructure of our website to improve functionality and accessibility. Users that experience difficulties are encouraged to contact the Council by emailing the Deputy Clerk deputyclerk@fairoak-pc.gov.uk or calling 02380 69 2403.

General

Fair Oak & Horton Heath Parish Council strives to ensure that its services are accessible to people with disabilities. The Parish Council has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting Accessibility Issues With This Website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Parish Clerk - email enquiries@fairoak-pc.gov.uk or call 023 8069 2403.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting Us By Phone or Visiting Us In Person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

To contact us, email enquiries@fairoak-pc.gov.uk or call 023 8069 2403.

Technical Information About the Website's Accessibility

Fair Oak & Horton Heath Parish Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AAA standard.  Some of the content is not compliant, including:

  • Most older PDF documents are not fully accessible to screen reader software
  • While we have updated most pdfs/Word documents created after September 2018 to be accessible, some documents (such as exports of Financial Statements) are not fully accessible due to the way they have been exported from other systems.  
  • Some of the interactive content, notably the interactive parish map and cemetery search facility, is not fully accessible according to WCAG 2.2 AAA standards.
  • Some of the older links on the site are not named according to best practice, and some still refer to 'click here'.

What we're doing to improve accessibility

Ongoing website maintenance and future annual audits will strive to resolve these errors.

Disclaimer

Fair Oak & Horton Heath Parish Council continues its efforts to constantly improve the accessibility of this website and services in the belief that it is our collective moral obligation to allow seamless accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on this website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Preparation of this Accessibility Statement

This statement was prepared in April 2025.  The test was carried out by Smart Marketing Management Ltd.

Accessibility will be reviewed again in April 2026.