Question 1

Who is responsible for my personal information?

Accepted Answer

Fair Oak & Horton Heath Parish Council is the Data Controller and is responsible for how your personal information is collected, used and protected.

Question 2

Why does the Council collect personal information?FAQ

Accepted Answer

We collect personal information so that we can deliver services, respond to enquiries, manage facilities and events, administer cemeteries, process grants, support democratic services, fulfil legal obligations and provide information requested by residents.

Question 3

What information does the Council collect?

Accepted Answer

The information we collect depends on the service being used but may include your name, contact details, correspondence, service requests, event registrations, financial information and technical website information.

Question 4

Does the Council collect sensitive personal information?

Accepted Answer

In limited circumstances, the Council may process special category data where permitted by law and with appropriate safeguards in place.

Question 5

FAQ

Accepted Answer

Question 6

What legal basis does the Council use to process my information?

Accepted Answer

Depending on the purpose, we may process information under public task, legal obligation, contract, consent, legitimate interests or vital interests.

Question 7

Will my information be shared with anyone?

Accepted Answer

We only share information where there is a lawful reason to do so. This may include contractors, professional advisers, insurers, auditors, regulators, government bodies and law enforcement agencies where appropriate.

Question 8

Does the Council sell my personal information?

Accepted Answer

No. The Council does not sell personal information or marketing lists.

Question 9

Is my information transferred overseas?

Accepted Answer

The Council does not routinely transfer personal information outside the United Kingdom.

Question 10

FAQ

Accepted Answer

Question 11

Does the website use cookies?

Accepted Answer

Yes. Cookies and similar technologies are used to support website functionality, online forms, events, newsletter subscriptions and website analytics.

Question 12

Can I choose whether cookies are used?

Accepted Answer

Yes. Visitors can use cookie controls to accept or reject additional cookies.

Question 13

Why does the Council use website analytics?

Accepted Answer

Analytics help us understand how our website is being used so that we can improve services, content and accessibility.

Question 14

Is my information transferred overseas?

Accepted Answer

The Council does not routinely transfer personal information outside the United Kingdom.

Question 15

FAQ

Accepted Answer

Question 16

How do I sign up for Council newsletters?

Accepted Answer

You can subscribe through our website sign-up forms and other approved subscription channels operated by the Council.

Question 17

Who manages the Council's newsletters?

Accepted Answer

The Council uses Brevo to manage newsletters, community updates, event communications and subscription mailing lists.

Question 18

What information is held about newsletter subscribers?

Accepted Answer

This may include your name, email address, subscription preferences, subscription records and information relating to the delivery of email communications

Question 19

Can I unsubscribe at any time?

Accepted Answer

Yes. You can unsubscribe using the link included in emails or by contacting the Council directly.

Question 20

Does the Council use double opt-in subscriptions?

Accepted Answer

Where enabled, Brevo provides double opt-in functionality and proof-of-consent records to support compliance with data protection requirements.

Question 21

Can I request a text-only version of a newsletter?

Accepted Answer

Yes. Council newsletters can be requested in a text-only format.

Question 22

What rights do I have under data protection law?

Accepted Answer

You have several rights including the right to be informed, access your information, request corrections, object to processing in certain circumstances and request deletion where applicable.

Question 23

How do I make a data protection request?

Accepted Answer

You can contact the Council by email, telephone, letter or in person. We may need to verify your identity before processing the request.

Question 24

How long does the Council have to respond to my request?

Accepted Answer

The Council will normally respond within one month unless an extension is permitted by law.

Question 25

Can I unsubscribe at any time?

Accepted Answer

Yes. You can unsubscribe using the link included in emails or by contacting the Council directly.

Question 26

How long does the Council keep my information?

Accepted Answer

Information is retained only as long as necessary and in accordance with the Council's Information Retention and Disposal Policy.

Question 27

How does the Council protect my information?

Accepted Answer

We use appropriate technical and organisational measures including access controls, secure systems, staff training, breach reporting procedures and multi-factor authentication where supported.

Question 28

Does the Council use automated decision-making?

Accepted Answer

No. The Council does not use solely automated decision-making that produces legal or similarly significant effects.

Question 29

Can I request information in an accessible format?

Accepted Answer

Yes. This Privacy Statement is available upon request in accessible Word, accessible PDF, large print and plain text formats.

Question 30

Who should I contact if I have a question about privacy?

Accepted Answer

You can contact Fair Oak & Horton Heath Parish Council using the contact details provided on our website.

Question 31

What should I do if I am unhappy with how my information has been handled?

Accepted Answer

Please contact the Council first so that we can investigate your concerns. You also have the right to complain to the Information Commissioner's Office (ICO)

Question 32

Can I request information in an accessible format?

Accepted Answer

Yes. This Privacy Statement is available upon request in accessible Word, accessible PDF, large print and plain text formats.

Question 33

Where can I find the full Privacy Statement?

Accepted Answer

For complete information about how the Council collects, uses, stores, shares and protects personal information, please read our Privacy Statement and Data Protection Information. Alternative formats are also available on request, including accessible Word, accessible PDF, large print and plain text versions.

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About Your Personal Information

How We Use Information

Website, Cookies & Analytics

Newsletters & Email Updates

Accessing & Managing Your Data

Security & Accessibility

Queries & Complaints

023 8069 2403

enquiries@fairoak-pc.gov.uk

Fair Oak and Horton Heath Parish Council
2 Knowle Park Lane
Fair Oak
Eastleigh
SO50 7GL

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